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                        Table of Contents

Acknowledgments ...................................................................................................... ix
Foreword .......................................................................................................................xi
Preface ........................................................................................................................xiii
Introduction .................................................................................................................xix
People-Skills Quiz ....................................................................................................xxii

Part I : Developing the Right Mind-Set ....................................................................1
Chapter 1     The Personal Power Mind-Set ...........................................................3

Part II : Understanding People ................................................................................31
Chapter 2     Eight Secrets to Dealing with Everyday People ............................ 32
Chapter 3     The Multi-Track Mind .......................................................................... 43
Chapter 4     Engaging People Using Buttonomics ............................................ 51
Chapter 5     Setting People at Ease ...................................................................... 61
Chapter 6     Unlocking the Secrets of Charisma ................................................ 81
Chapter 7     Seeing People’s True Colors .......................................................... 97
Chapter 8     The Secret to Great Conversation ..................................................105

Part III : Talking to People ..................................................................................... 113
Chapter 9       The Power of Words ...................................................................... 114
Chapter 10     Listening Techniques for Enhancing Conversations ............. 129
Chapter 11     Using Body Movement to Enhance Communication .............. 135
Chapter 12     Asking Good Questions ................................................................ 151
Chapter 13     Influencing People ........................................................................ .169
Chapter 14     Talking Like a Politician ................................................................ 177
Chapter 15     Storytelling ....................................................................................... 195
Chapter 16     Establishing Rapport Through Representational System .... .201

Part IV : Working with People .............................................................................. 213
Chapter 17     Tuning In to People’s Hearts ....................................................... 215
Chapter 18     Avoiding Conflict with Others ....................................................... 229
Chapter 19     Fixing Important Relationships ................................................... 245
Chapter 20     Bringing Out the Best in Others .................................................. 255
Chapter 21     Personal Power Leadership ....................................................... 265
Chapter 22     Building and Using Your Network .............................................. 275
Chapter 23     Advance in Your Communication Skills .................................... 289

Appendix ................................................................................................................... 295
Glossary ................................................................................................................... 299
Endnotes .................................................................................................................. 306
Selected Bibliography ........................................................................................... .309